Shipping Policy

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At Ascenda Luna, we are committed to delivering every order quickly, securely, and in perfect condition.


The following policy defines our current shipping terms for all eligible destinations.

Shipping Rates

  • Flat Rate: €10 per order (or equivalent in local currency) — regardless of how many shipments or from which fulfillment centers the goods are dispatched.

  • Free Shipping: for orders of €120 or more (after discounts, before taxes).

Shipping Destinations

  • North America: United States, Canada

  • Europe (EU and non-EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

  • Asia: Japan

Processing Time

Orders are processed within 2–5 business days after payment confirmation.
Processing times may vary during high-demand periods or promotional events.

Estimated Delivery Times

  • United States & Canada: 5 – 12 business days

  • Europe & Japan: 6 – 14 business days

Delivery times are estimates and may vary depending on destination, carrier performance, customs clearance, or local conditions.

Tracking Information

Once your order ships, you will receive an email containing a tracking link to monitor your shipment in real time.

Customs, Duties & Taxes

For orders shipped outside the European Union, customs duties and import taxes may apply.
These charges are determined by local authorities and are the responsibility of the recipient.

Delays & Exceptions

While we strive to meet our stated delivery estimates, Ascenda Luna cannot be held responsible for delays caused by carriers, adverse weather, customs inspections, or other circumstances beyond our control.

📌 All orders are fulfilled with care and quality control aligned with the Ascenda Luna standards of excellence.