Privacy Policy
Effective Date: August 8, 2025
Ascenda Luna values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, products, and digital content.
1) Information We Collect
We may collect the following categories of personal information:
- Contact details (name, email, phone number, shipping/billing address)
- Account information (login credentials, preferences)
- Order and payment details
- Device and browsing data (IP address, browser type, operating system, referring URLs)
- Interaction data (pages visited, time spent, products viewed, cart activity)
- Voluntary submissions (reviews, survey responses, messages to customer service)
2) How We Use Your Information
Your information may be used for purposes including:
- Processing and fulfilling your orders
- Providing customer support
- Sending transactional communications (order confirmations, shipping updates)
- Personalizing your shopping experience
- Marketing and promotional communications (where permitted)
- Improving our website, services, and products
- Complying with legal obligations
3) Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance site functionality, analyze performance, and deliver targeted advertisements. You can manage cookies through your browser settings; however, disabling cookies may limit certain features of our site.
4) Sharing Your Information
We do not sell your personal data. We may share your data with:
- Service providers (e.g., payment processors, shipping carriers, print-on-demand partners)
- Marketing and analytics partners (only with your consent where required)
- Authorities where required by law
5) International Data Transfers
Your data may be transferred and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.
6) Data Retention
We retain your data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
7) Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Request a copy of your data in a portable format
- Lodge a complaint with a supervisory authority (EU residents)
To exercise these rights, contact us at privacy@ascendaluna.com.
8) Data Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal data.
10) Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover such data, we will delete it promptly.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on this page with an updated “Effective Date.”
12) Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at privacy@ascendaluna.com or via our Contact page.
